CONFIRMATION OF CONTRACTUAL AGREEMENT
You agree to these contractual terms via one of these methods: email, telephone, or on the Causeway Cleaning website.
By agreeing, you, the client, are required to return a purchase order and will be bound by the Terms and Conditions of Causeway Cleaning.
The quote you have received is valid for 30 days from the date of the quotation.
After thirty days, Causeway Cleaning reserves the right to amend or update the quotation.
Full payment is due immediately after Causeway Cleaning has completed the work.
If payment is not received within seven days of the invoice’s date, we reserve the right to pass your details on to our collections team.
If our collections team are involved, there will be an additional administrative charge of £100+VAT or 20% of the invoice value, whichever is greater.
IMPORTANT: BEFORE WE START
Causeway Cleaning takes immense pride in our work, and all projects are carried out with total transparency, integrity and honesty.
As a result, we believe it’s essential to make you fully aware of potential issues you may encounter while cleaning and restoring floors and furnishings.
Causeway Cleaning is highly trained and knowledgeable, and we’ll use this vast experience to clean and restore your floors and furnishings.
Our main aim with every cleaning project is to restore your floor or furnishing back – as close as possible – to its original condition.
To achieve this, we may occasionally use products that could cause issues in surrounding areas.
We will take every precaution and preventative measure to avoid this; however, we cannot guarantee that some remedial work will be necessary after our work is completed.
IMPORTANT: WHAT TO EXPECT
Occasionally, although relatively rare, paintwork can blister, or varnish can crack.
In addition, skirting boards and kickboards might have visible light marks.
As a result, some light re-decoration work may be required after completing our work, which will be at your own expense.
It’s important to remember that, over time, painted surfaces fade or slightly change colour, so touch-up paint might stand out.
Therefore, it’s essential to be aware of these potential issues before you agree on your project with Causeway Cleaning.
IMPORTANT: BEFORE WE ARRIVE
before the work is due to begin. Once you request the appointment to proceed, Causeway Cleaning will assume you have read and agreed to our terms and conditions.
IMPORTANT: DURING AND AFTER WE’VE COMPLETED YOUR CLEANING PROJECT
After we’ve completed your cleaning project, we’ll verbally explain the individual after-care instructions.
However, for most cleaning jobs, the below instructions are usually a good idea to keep in mind.
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CAUSEWAY CLEANING’S T&CS: WHAT YOU NEED TO KNOW:
As a customer of Causeway Cleaning, you will be subject to full or partial payment, at the company's discretion, if cleaning work is cancelled within 24 hours of the commencement time. All rights are reserved.
Causeway Cleaning strives to consistently deliver our customers the best service and outstanding results.
However, if you are unsatisfied with any of the completed work, our complaints procedure is as follows:
STONE, LVT (Luxury Vinyl/ Sheet Vinyl) TILE CLEANING
Causeway Cleaning uses hot water at high pressure during the cleaning process to rinse off our cleaning products from your floor.
As a result, occasionally, there can be incidents where some water ingress is evident on the bases of wooden kitchen units.
Most of the time, this dries out without any issues.
However, it’s important to note that a faint watermark may become visible once dry, along with some cracking.
If your kitchen units are manufactured from chipboard or MDF, there is a possibility that water might soak into the base of the chipboard or MDF, which can cause them to swell and expand.
If MDF or chipboards expand, they typically do not return to their previous condition. This, unfortunately, can be unavoidable.
Occasionally despite our best efforts, some stubborn stains from the grout lines cannot be removed, nor can all deep scratches and dirt.
In most cases, in our experience, however, grout cleans up almost like new.
In our experience, small patches of deep stains around cookers and sink areas are impossible to remove entirely.
Through our cleaning process, we will expose any weak grout by washing it away.
The downside of this is that if there are cracks in the grout, loose grout or a previously invisible air pocket below the surface, our cleaning will expose this, resulting in the need for re-grouting, which is an additional charge (does not apply to Amtico, Karndean and LVT).
The dressings and sealers we apply to your floor offer unrivalled protection against oil and water-based spills, designed to enhance the natural beauty of your floor.
Occasionally, we need to use a solvent-based seal, which may create an odour during drying.
If this is the case, please ensure that your home is well-ventilated during the drying process and for a short period afterwards.
Sometimes, a lingering smell can remain for several days if the tile or stone is porous.
After we have sealed your floor, there should be no foot traffic in the area for a minimum of six hours after applying the final coat.
Footprints or marks in the seal may leave a permanent print on the floor that Causeway Cleaning may be unable to remove.
Should we attempt footprint removal, this will incur an additional charge as we will have to re-strip the floor.
Drying time is impacted by two factors: humidity and airflow.
If your floor is still not dry after six hours, it is your responsibility to remain off the floor until it is completely dry.
Please inform us of this right away during our regular office hours.
Once Causeway Cleaning has done a professional deep clean, and the seal is completed, your floor requires a thorough and consistent maintenance routine.
We can provide you with maintenance guidelines, which should be followed to maintain your floor’s quality and lifespan.
Causeway Cleaning uses several high-quality cleaning solutions, state-of-the-art cleaning equipment and tools.
As a result, we require a parking space nearby your home or office for our van.
Please make us aware of any parking restrictions before us starting work.
If we need parking permits, the customer should supply these during our working hours.
In the event of parking costs, we reserve the right to pass any parking costs on to you.
Access to your property and any confidential information should be given to Causeway Cleaning where necessary to allow our team of cleaners access to carry out the work.
Keys, alarm codes, access codes etc., will be retained and used by Causeway Cleaning’s management and supervisor only.
If a key, lock or access method is lost, stolen or damaged, Causeway Cleaning will fully reimburse all costs involved in changing locks upon receipt of a valid invoice.
CURTAINS, BLINDS AND CUSHION COVER CLEANING
Causeway Cleaning aims to complete all work to the highest of standards.
We will take all precautions and gentle care while cleaning curtains and loose fabric coverings to ensure your satisfaction.
However, as professional cleaners, we must highlight potential issues with cleaning certain fabrics.
If there is no care label, this may indicate that the manufacturer or retailer has not had the fabric tested adequately to ensure it is cleanable.
Without a care label, it is impossible to determine whether your item will clean to an acceptable standard by pre-screening it.
Fabrics are frequently produced under heat set and tension.
Occasionally, during a professional cleaning, a subsequent relaxation of the fabric can occur, causing shrinkage.
As a result, many curtain manufacturers allow a 5% tolerance for shrinkage, which might be recoverable during the finishing process.
EFFECT OF LIGHT/AGE
Fabrics exposed to everyday atmospheric conditions such as sunlight can experience weakened fibres.
To the human eye, this will appear as faded areas or split materials along edges and fold lines.
Such damage isn’t always apparent before cleaning.
Window condensation can cause curtains to become cold and damp at night and warm and dry during the day.
This continual process of drying and damping occasionally produces watermarks, particularly on loose covers and linings, and after cleaning, they may appear brown in colour.
METAL RING CURTAINS
If your curtains are made with metal rings to hang from a rail, in our experience, the material around the ring can come out during a professional cleaning process.
This rarely happens and is unfortunately outside our control.
THERMAL BLACK-OUT LININGS
Occasionally, some manufacturers may use a thermal lining to make your curtains.
If these have experienced sunlight, they can delaminate during the process and peel, which is out of our control.
If this happens, you can replace the lining, and we can provide a quotation for you to carry this out.
Rarely, but in some instances, stitching can relax over time and hems, seams, and backing may become loose or undone.
Additionally, stitches may break during a professional cleaning due to the weight of the curtains inside the cleaning system.
If this happens, additional charges may apply to correct this.
CLEANING OF SPECIALIST FABRICS – RAYON, SILK, COTTON VELVET, ETC
As noted above, some specialist fabrics require a delicate cleaning process.
Unfortunately, it’s not always possible to remove stubborn stains.
For example, liquid spills may leave irreversible, permanent marks.
As a result, dry cleaning will not necessarily deliver the most outstanding results.
However, we will aim to improve the look of your items.
In some cases involving rayon or cellulosic fibres, these can turn brown after processing, which is irreversible and is out of Causeway Cleaning’s control.
COLOUR CHANGE TO RAYON OR SIMILAR CELLULOSIC FIBRES.
Some fabrics can change colour after a professional cleaning due to the dyes used in manufacturing.
This is predominately due to PH changes during a professional cleaning and can be reversed by reversing the PH level.
However, this isn’t always possible. In this instance, we advise you to contact the item’s manufacturer.
Causeway Cleaning is fully insured by public and employers' liability.
9) CHANGES TO LEGAL NOTICES
Causeway Cleaning reserves the right to occasionally change, update or remove parts from our Terms and Conditions.
It is your responsibility to ensure you agree to the latest version.
11). PRIVACY STATEMENT
Causeway Cleaning is committed to protecting the privacy of anyone using our website and the confidentiality of any information you supply to the company.
Therefore, this statement aims to set out how we use any personal information we obtain from you.
DATA PROTECTION ACT 1988
Causeway Cleaning complies with the 1998 Data Protection Act in all our dealings with your data.
USE AND COLLECTION OF PERSONAL INFORMATION
In most cases, when you visit our website, you will do so without revealing any private information about yourself.
However, if you contact Causeway Cleaning through our website, you’ll be asked for details such as your name, email address, contact number, and enquiry details.
This data will be stored in our systems for a limited period until we have answered your query or completed your job.
WE MAY USE THE INFORMATION THAT YOU PROVIDE:
(a) To register you with our website and to administer it.
(b) For assessment and analysis, e.g., marketing, customer and product analysis, to enable us to review, develop and improve our services.