Terms & Conditions

1. Definitions & Interpretation

“Causeway Cleaning”, “We”, “Us”, or “Our” refers to Causeway Cleaning Ltd, its employees, subcontractors, and authorised representatives.
“Client”, “You”, or “Your” refers to the person, business, or organisation that books or accepts our services.

“Services” refers to all cleaning, restoration, maintenance or consulting work performed by us.

2. Agreement Formation

A contractual agreement is formed when:

• You accept our written quotation by email, phone, or via our website; or
• You instruct us to proceed after receiving the quotation.

Verbal acceptance is binding. Written confirmation is preferred. Submission of a purchase order or approval to proceed implies full acceptance of these terms, which apply to all works unless superseded by a bespoke contract.

All quotes are valid for 30 calendar days unless otherwise stated. We reserve the right to revise pricing thereafter.

3. Payment Terms & Charges

• Full payment is due immediately upon completion of services unless otherwise agreed in writing.
• Invoices unpaid after 7 days will incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• Overdue accounts may be passed to debt recovery agents. You shall be liable for all recovery costs, legal fees, and interest incurred.
• Where deposits are taken, they are non-refundable, except where legally required (e.g. Consumer Contracts Regulations).
• Disputed invoices must be raised in writing within 3 working days. Undisputed portions must still be paid on time.

4. Scope of Work

• Our quotation outlines the scope of work. Any additional services requested during or after commencement will incur extra charges.
• Prices do not include remedial works unless explicitly stated.
• We reserve the right to refuse additional tasks not quoted for or that present an unforeseen risk.

5. Risk Disclosure & Service Limitations

You acknowledge:

• All cleaning and restoration carries inherent risks, including but not limited to: staining, discolouration, shrinkage, surface damage, softening of finishes, blistering, and exposure of hidden defects.
• Our processes may uncover pre-existing issues including poor installation, structural flaws, pest damage, water ingress, or DIY sealants. We are not liable for damage caused by or revealing such pre-existing defects.
• No guarantee is given that stains, odours, or soiling will be fully removed.
• Finish and appearance results vary by substrate, condition, and maintenance history.

6. Client Responsibilities

The client is responsible for:

• Providing safe, legal access to the premises.
• Ensuring the working area is clear of furniture, cables, breakables, and valuables unless we have agreed otherwise in writing.
• Disconnecting electronics and safeguarding sensitive items.
• Confirming the suitability of the electrical supply.
• Notifying us of any existing issues or known risks in writing prior to service commencement.

Failure to comply may delay work or result in additional charges. We reserve the right to decline service if conditions are unsafe or materially different from those described during quotation.

7. Product Use & Curing Periods

All products used are commercial-grade and selected for efficacy and safety. However:

• Curing times vary based on temperature, humidity, and ventilation. You are responsible for ensuring no foot traffic, pets, or liquids come into contact with cleaned or sealed surfaces during the recommended drying period (typically 6– 24 hours).
• Interference during drying/curing voids any warranty or follow-up responsibility.
• Spills (e.g. urine, dye, acidic juices) during curing may cause irreversible staining — this is beyond our control.

8. Specialist Work – Floors, Grout, Fabrics & Delicates

Where work involves:

Stone, Tile, Vinyl, LVT:

• High-pressure cleaning may expose or worsen defective grout or surfaces.
• Loose, cracked, or deteriorated areas may dislodge or require replacement at additional cost.
• MDF or chipboard skirting or plinths may absorb moisture and swell — we accept no liability for swelling or expansion.
• Solvent sealers may cause odour during drying — ventilation is required.

Upholstery, Curtains & Specialist Fabrics:

• Fabrics without care labels are cleaned at the client’s risk.
• 5% shrinkage is industry standard. Sunlight damage, watermarks, or weakened fibres may cause disintegration during or after cleaning.
• Colour migration, fading, or pH-based discolouration may occur on certain textiles.

9. Cancellation & Postponement

• Cancellations with less than 24 hours' notice may incur up to 100% of the booking fee, at our discretion.
• Deposits are non-refundable if cancelled within 48 hours of scheduled work.
• Rescheduling within 24 hours is at our discretion and subject to availability.

10. Force Majeure

We shall not be liable for delay or failure to perform any obligation under these terms if the delay or failure is caused by circumstances beyond our control, including but not limited to: acts of God, weather events, power outages, strikes, pandemics, or government restrictions.

11. Indemnity

You agree to indemnify and hold harmless Causeway Cleaning Ltd, its directors, employees, and agents against any claims, losses, or damages arising from:

• Failure to comply with our terms
• Misuse of treated areas
• Pre-existing defects
• Third-party interference
• Negligence not attributable to us

12. Liability Limitation

• Causeway Cleaning Ltd’s total liability (howsoever arising) is limited to the total fee paid for the service.
• We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, business, reputation, or opportunity.
• Liability for personal items left unattended or not disclosed during service is excluded.
• We do not offer “new for old” replacements. Claims for damage are capped at current market value (less wear and tear).
• Any damage must be reported within 48 hours, with evidence. No claims will be considered beyond this period.

13. Complaints

Complaints must be made in writing within 48 hours of job completion. We will:

• Acknowledge within 2 business days
• Investigate within 7 business days
• Offer remedial work if justified

If unresolved, either party may request independent resolution via the NCCA Dispute Resolution Scheme. If the finding is in your favour, we will refund the cost of inspection.

14. Parking & Access

• A parking space must be provided for our van near your property.
• All parking fees or fines due to insufficient information will be passed on to you.
• Keys, alarm codes or access devices provided will be securely handled and returned. Lost keys will be reimbursed at cost.

15. Data & Privacy

We are committed to GDPR compliance. We only collect data necessary to provide service. Your information is:

• Never sold or shared without your consent
• Stored securely
• Used for service and quality improvement purposes only

Full privacy policy available at: https://causewaycleaning.com/privacy-policy

16. Governing Law & Jurisdiction

These terms are governed by the laws of Northern Ireland. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Last Updated 28.06.2025